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Our Company

A Message From NYCM’s President

Welcome to New York Central Mutual’s web site.

We are a property and casualty insurance company located in central New York that employs over 1,000 dedicated insurance professionals. Our company was founded in 1899 by my great grandfather, VanNess DeMar Robinson. Our family, now in its fourth generation, continues to manage NYCM, providing the same service and security this company was built on over 100 years ago.

You may have noticed a change in our logo and brand name to:

While our brand name has changed, we have not. We remain committed to maintaining great service and the personal touch we have always provided to our insureds. We simplified our logo and brand name to make it easier for the public to recognize us and to hear our message.

That message is Commitment: Commitment to providing our policyholders the security of knowing NYCM Insurance is here to help them recover from events that might otherwise prevent them from realizing their hopes and dreams. Commitment to providing our policyholders the service they need if such unfortunate events should occur. This is our pledge to you.

Please accept my invitation to explore our site and discover the various ways NYCM Insurance and its subsidiary companies are translating our Commitment into action.

It will be easy to choose us when you know who we are and whom we work for...You. Thank you for your business.

V. Daniel Robinson
President & CEO

Company History

The year was 1899. As the nation was poised to enter the 20th century, the quiet upstate New York Village of Edmeston became home to an innovative new enterprise — New York Central Mutual Fire Insurance Company. In order to represent the characteristics of strength, security and service to its policyholders, a train was chosen as the symbol for the new company.

In 1916, under the leadership of founder VanNess D. Robinson, New York Central Mutual relocated from the Opera House Block Building to the second floor of the First National Bank of Edmeston.

In 1962, our company moved to a newly constructed headquarters at Central Plaza East in Edmeston. More space was added to the home office complex in eight stages from 1969 to 1991.

Continued strong growth led to the opening of our Amsterdam, NY branch office in 1989, specifically for claims processing. The following year an office was opened to handle all underwriting and claims processing for our Assigned Risk Auto business in Sherburne, NY. In 1991, the independent adjusting firm of Albert F. Stager, Inc. in Orchard Park, New York, was acquired.

In 2001 our newest subsidiary, A. Central Insurance Company, was launched. This new company offers alternative options in meeting an individual’s insurance needs within the mid-market insurance industry and delivers the same high standard of service to its customers. Also during 2001, the formation of Central Services Group was developed as the umbrella organization for the company’s growing operations. The organization will help New York Central Mutual prepare and further expand to meet the evolving needs of the 21st century.

Today, as New York Central Mutual operates three branch offices across New York State and enters its second century of service, we have established our presence as a leading personal lines insurance carrier.

Our Product is Service

First and foremost, New York Central Mutual personifies the commitment of its people. Through the dedication of the talented employees at NYCM, customers obtain a clearer understanding of policy coverage and its applications. The specially trained individuals in the Customer Service Unit are able to provide prompt, professional, one-on-one service, available 24 hours a day, 365 days a year. We believe when it comes to meeting customers’ insurance needs, personal service starts with a personal connection and each of the companies stand committed to provide this exemplary service to all of its customers.

When disaster strikes, customers can depend on New York Central Mutual to accommodate them with solutions, not complications or delays. A strong reputation has been built for settling claims fairly and promptly through caring, responsive service. NYCM’s 24-hour Claims Service Center employs trained personnel who are prepared to assist insureds in reporting a loss. The recovery process begins immediately as qualified claim examiners review individual policies in order to determine the provided protection and expedite reimbursement. This enables the insured to resume normal activities as quickly as possible.

New York Central Mutual’s statewide presence enables a catastrophe team to be on site quickly when a widespread disaster affects a large number of New York Central Mutual policyholders. Professional claim specialists respond in an efficient manner in order for policyholders to recover losses fully and expeditiously.

New York Central Mutual is committed to keeping current with the advanced technology of the 21st century. We have focused our efforts to promote and enhance our online services as the desired channel to both interact and build a lasting relationship with our customers. In addition to online services, NYCM has applied leading-edge technologies throughout the company to make every aspect of service to customers and agents — from processing policies to handling claims — precise and efficient.

The people at New York Central Mutual live and work right here in New York State and, therefore, understand all its policyholders’ insurance needs directly. Many employees have been with New York Central Mutual for a quarter century or more and are second, or third, generation members of families to be joined as part of the larger NYCM family.

We are proud to be known as the "personal touch" company by our insureds and agents. We honestly do our level best to ensure that our customers, agents, and re-insurers can always gain instant access to and an answer from one of the company’s family of employees.