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The body shop is repairing my auto. Will my insurance company pay for used or new parts?
If the repair of the damaged part impairs the operational safety of the auto, then we will pay to replace it with a new one. For non-safety parts, state regulations allow replacement of damaged parts with used or reconditioned parts as long as they are of like kind and quality. This means that a three-year old door will not be replaced by a brand new one. You can insist on new parts, but you will have to pay the difference in cost.
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