Technical Help

Error Messages

Please Select:

New York Central Mutual web site is responding or returning information slowly

There are a number of reasons for slow response time on the Internet in general, and on New York Central Mutual's web site in particular. Certain times of the day, Internet usage becomes very heavy, which slows down everybody. The problem could also be with your computer. Below are several suggestions to speed up your surfing:

  • Access the New York Central Mutual web site during the morning (before 8am), or later in the evening, when Internet traffic tends to be lighter.
  • Clear the cache of your browser. The option to clear your cache usually resides in the Internet Options or Preferences tab of your pull down menu.
  • Close other applications that you are using in order to free up memory for your browser to use.

Return to Top of Page

Some of the information entered did not match our records

The reason you are not able to gain access to your information within nycm.com may be because your policy has not gone into effect as of yet. We do not display policy information until that policy is effective. On the effective date of your policy, you will be able to register for access to the Insured Lobby on our web site.

Return to Top of Page

Error 404 - File Not Found

Error 404, the file not found error, means that our server was unable to find the file or program corresponding to the document you asked for. The "file not found" error can happen for several reasons:

  • A typo - if the URL was specified incorrectly, then our server will be looking for a file of the wrong name.
  • A missing file - it's possible that the file has been removed, renamed, or is otherwise temporarily or permanently unavailable.

Return to Top of Page

We are sorry, but your session has timed out or we are experiencing technical difficulties.

Either you have been idle for 45 minutes or the New York Central Mutual web server has been reset. You can continue to your last successfully completed transaction by following the link on the page.