We are Honored, New York.
We are Proud to Announce that NYCM Insurance Ranks #1 in Customer Satisfaction Among Auto Insurers in New York and Best in Price!
J.D. Power ranks NYCM Insurance #1 in Customer Satisfaction Among Auto Insurers in New York and Best in Price.
We are proud to announce that NYCM Insurance ranks #1 in Customer Satisfaction among Auto Insurers in New York and Best in Price by J.D. Power. Generated from the J.D. Power 2022 U.S. Auto Insurance Study, the ranking is a testament to our focus on customer satisfaction and our need to provide the highest possible care. Thank you, New York, for making this possible; we're so grateful!
Who is J.D. Power?
J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The J.D. Power 2022 U.S. Auto Insurance Study considers five factors (listed alphabetically) as it relates to customers' satisfaction with their auto insurance provider:
- Billing Process and Policy Information
- Claims
- Interaction
- Policy Offerings
- Price
How does the study work?
The study is based on 36,935 auto insurance customers and was fielded from January through April 2022 and uses an enhanced sample structure to provide benchmarks in 11 key regions - New York is one of those regions! Using regional methodology allows for J.D. Power to accurately measure insured needs across different markets and geographic locations.
Key findings from the study:
The 2022 study revealed that our overall customer satisfaction among auto insurers in New York was 834 on a 1,000-point scale. The study also indicated that satisfaction levels are higher when insureds are offered a variety of ways to interact.
What this means to us
Operating solely in New York State, we feel especially honored to be receiving this award. We know that owning a vehicle and driving in New York comes with its own challenges, including active deer and what sometimes feels like endless snowstorms. We can relate to this! This is why we're constantly working to provide our customers with the best possible offerings for our area.
What this means for our insureds
By sharing their thoughts and feedback, study participants are helping us to be the best version of ourselves! Learning what's working and what we can do better means we're able to create the best possible products and services for our insureds.
Thank you for helping us grow; for rating us as #1 and for continuing to choose us as your auto insurance provider.
New York Central Mutual received the highest score in New York in the J.D. Power 2022 U.S. Auto Insurance Study of customers' satisfaction with their auto insurance provider. Visit jdpower.com/awards
Sources:
J.D. Power Marketing Guide
https://www.jdpower.com/business/press-releases/2022-us-auto-insurance-study
