Imagine if...
your auto insurance
was award winning.

We are proud to announce that NYCM Insurance ranks #1 in Customer Satisfaction among Auto Insurers in New York in the J.D. Power 2025 U.S. Auto Insurance Study! As a carrier solely serving New York State, we feel especially honored to receive the highest score in New York in the J.D. Power Study, which provides regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations.

Who is J.D. Power?

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The Study provides regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations.

How does the study work?

Fielded from May 2024 through April 2025, the study is based on responses from 48,121 auto insurance customers to provide benchmarks in 11 geographic regions, including New York! The J.D. Power study measures customer satisfaction with auto insurers in key categories, (listed in order of importance): level of trust; price for coverage; people; ease of doing business; product/coverage offerings; problem resolution; and digital channels.

Key findings from the study

The 2025 study revealed that overall customer satisfaction among auto insurers in the U.S. is scoring 644 on a 1000-point scale. The study also indicated good rates and low cost are the top reasons auto insurance customers cite for purchasing from an insurer, but when it comes to renewing an existing policy, good service and positive claims experience are the top drivers of client retention.

What this means to us

Operating solely in New York State, we feel especially honored to be receiving this award. We know that owning a vehicle and driving in New York comes with its own challenges, including deer on the move and what sometimes may feel like endless snowstorms. We can relate! And that’s why we are constantly working to provide our customers with the best possible offerings for our state.

What this means for our insureds

By sharing their thoughts and feedback, study participants are helping us to be the best version of ourselves! Learning what’s working and what we can do better helps us to create the best possible products and services for our insureds. Customer care is one of our top priorities and something we take very seriously. We’re proud to offer you award-winning auto insurance, and even prouder that our commitment to your satisfaction is nationally recognized. Thank you for trusting NYCM as your auto insurance provider, to protect the things that matter most to you.

New York Central Mutual received the highest score in New York in the J.D. Power 2025 U.S. Auto Insurance Satisfaction Study of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards for more details.

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