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Thank you, New York
Ranked #1 in Customer Satisfaction Among Auto Insurers
in New York by J.D. Power, 2 Years in a Row
Thank you, New York
Ranked #1 in Customer Satisfaction Among Auto Insurers
in New York by J.D. Power, 2 Years in a Row

J.D. Power Ranks NYCM Insurance #1 in Customer Satisfaction Among Auto Insurers in New York, 2 Years in a Row

We are humbled and proud to announce that NYCM Insurance has been ranked #1 in Customer Satisfaction Among Auto Insurers in New York, 2 Years in a Row by J.D. Power. Generated from the company’s annual auto insurance study, the ranking is a testament to our focus on customer service and our need to provide the highest possible care. Thank you, New York for making this possible; we’re so grateful!

Who is J.D. Power?

J.D. Power is a global leader in consumer insights, data, analytics and advisory services that helps clients drive growth and profitability. The J.D. Power 2019 Auto Insurance study makes the 20th anniversary of the study and considers five factors as it relates to customers’ satisfaction with their auto insurance provider:
  • Interaction
  • Policy Offerings
  • Price
  • Billing Process and Policy Information
  • Claims

How does the study work?

The study is based on 42,759 auto insurance customers in total and uses an enhanced sample structure to provide benchmarks in 11 key regions – New York is one of those regions! Using regional methodology allows for J.D. Power to accurately measure insured needs across different markets and geographic locations.

Key findings from the study

The 2019 survey revealed that overall customer satisfaction among auto insurers in the U.S. is at an all-time high, scoring 831 on a 1,000-point scale. The survey also indicated that satisfaction levels are significantly higher when insureds are offered the ability to bundle additional policies. For example, bundling your home and auto!

Click here to view the study results.

What this means to us

Operating solely in New York State, we feel especially honored to be receiving this award. We know that owning a vehicle and driving in New York comes with its own challenges, including active deer and what sometimes feels like endless snowstorms. We can relate to this! This is why we’re constantly working to provide our customers with the best possible offerings for our area.

What this means for our insureds

By sharing their thoughts and feedback, study participants are helping us to be the best version of ourselves! Learning what’s working and what we can do better means we’re able to create the best possible products and services for our insureds.

Thank you for helping us grow; for rating us as #1 and for continuing to choose us as your auto insurance provider.

New York Central Mutual received the highest score in New York in the J.D. Power 2018-2019 U.S. Auto Insurance Satisfaction Studies of customers’ satisfaction with their auto insurance provider. Visit jdpower.com/awards
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#1 Customer Satisfaction Among Auto Insurers in New York, 2 Years in a Row